Dear Mr. W,
Shortly after the COVID-19 pandemic began I received an email from (Professional Medical Malpractice Liability Company) offering counseling services through Winning Focus, Inc. regarding the COVID-19 pandemic. The email was quite coincidental, perhaps even providential, in that I was in the midst of extreme insomnia related to intense and long work hours and the uncertainties of COVID-19. While things were going well during the day, I could hardly sleep at night. Medication was not an option for me since I need to remain focused. I had never spoken with a counselor before, and despite my experience in Medicine, did not really know what to expect from a patient’s perspective. I responded to the email and spoke with Gail Fiore at Winning Focus. She has been absolutely wonderful in assisting me over the past several weeks by providing online sessions through the counselors at Winning Focus. She and the other therapists went “the extra mile” tailoring the sessions and individual counselors to my specific issues. Follow-up and availability was excellent. Most surprising to me, especially in the context of the online environment, was the genuine rapport and concern I experienced from everyone involved. Their recommendations and strategies have been extremely helpful. I am sure these efforts will continue to enhance my practice during these difficult times I am a middle-aged male in the rural Deep South where counseling is still taboo. So, I was reluctant even to send you this note. However, I want to let you know of my appreciation for Gail and the outstanding service that I received from Winning Focus and to offer my sincere gratitude to you and (Professional Medical Malpractice Liability Company) for providing this service to me. I trust you will keep my name in confidence, but feel free to share this testimony with your staff.
Sincerely,
J.B.C., MD